Microweb PRO Series Guía de instalación descargar pdf (Pagina 110)

Trend Micro™ InterScan™ Web Security Virtual Appliance 6.5 Installation Guide

B-8

Use these files when working with Trend Micro technical support to help diagnose

the cause of your problem. To view the files yourself, use a program like GDB, the

GNU Project debugger.

• Log file for the day the issue occurred

• All log files the day the issue occurred (logs are stored in

/etc/iscan/log

default)

•Make sure

verbose=1

is set in the [ftp], [http], and [notification] sections of

the

intscan.ini

file

•Make sure

log_trans=yes

is set under the [ftp] and [http] sections of the

intscan.ini

file

• From the Web console, take a screen shot of the System Status page.

• Record the IWSVA version number

• URL samples (if applicable)

• Get a packet capture of the failing transaction by using the CLI capture command

(for example, enter

start task capture interface eth0

in enable mode).

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Microweb PRO Series Guía de instalación Pagina 110