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Trend Micro™ InterScan™ Web Security Virtual Appliance 6.5 Installation Guide
D-4
Contacting Technical Support
To contact Trend Micro Technical Support, visit the following URL:
http://www.trendmicro.com/us/home/products/support-services/ind
ex.html
Then, click the link for one of the following regions:
•Asia/Pacific
• Australia and New Zealand
•Europe
• Latin America
• United States and Canada
Follow the instructions for contacting support in your region.
In the United States, Trend Micro representatives can be reached through phone, fax, or
email. Our Web site and email addresses follow:
http://www.trendmicro.com
For regional contact information and the specific technical support numbers for all the
regional and worldwide offices, open the IWSVA management console and choosing
Support from the menu in the management console’s banner.
General US phone and fax numbers follow:
Voice: +1 (408) 257-1500 (main)
Fax: +1 (408) 257-2003
Our US headquarters is located in the heart of Silicon Valley:
Trend Micro, Inc.
10101 N. De Anza Blvd.
Cupertino, CA 95014
- Contents 5
- Chapter 2: Deployment Primer 6
- Appliance 7
- Deployment 8
- ESX for IWSVA 9
- Hyper-V for IWSVA 9
- Audience 12
- How to Use this Guide 12
- IWSVA Documentation 14
- Document Conventions 15
- About Trend Micro 15
- Chapter 1 17
- Server Requirements 18
- Component Installation 19
- Web Browser 20
- Other Requirements 21
- Fresh Installation 22
- Migration 22
- Type of Proxy Configuration 23
- Database Type and Location 23
- SNMP Notifications 23
- Web Console Password 23
- Command Line Access 24
- Proxy for Internet Updates 24
- Activation Codes 24
- Transparent Bridge Mode 25
- Forward Proxy Mode 26
- Reverse Proxy Mode 26
- ICAP Mode 26
- Simple Transparency Mode 26
- WCCP Mode 27
- Chapter 2 29
- Two Firewalls with DMZ 30
- One Firewall with No DMZ 31
- 2-2 32
- Planning the HTTP Flow 33
- Transparent Bridge Settings 34
- Forward Proxy Settings: 34
- Reverse Proxy Settings: 34
- ICAP Proxy Settings: 34
- Planning FTP Flows 35
- FTP Proxy in Dependent Mode 37
- 2-4 38
- Reconfiguring Client Settings 39
- Using a Layer 4 Switch 40
- 2-6 41
- DVANTAGES 42
- IMITATIONS 42
- 2-7 43
- DVANTAGE 44
- IMITATION 44
- 2-8 45
- Deployment Primer 47
- 2-5 49
- Deploying in ICAP Mode 51
- Servers) 53
- 2-12 55
- 2-14 58
- 2-16 61
- Chapter 3 65
- Obtaining IWSVA 66
- Installing IWSVA 68
- 3-2 73
- /root/install.log 73
- The initial CLI log in screen 74
- Post-Installation Notes 75
- Chapter 4 77
- About Migration 78
- Information Not Migrated 79
- IWSVA 6.5 81
- After Migrating 83
- Appendix A 85
- Integration with LDAP 88
- WCCP protocol 91
- Reverse Proxy 92
- ICAP-SERVER-IP 96
- A-2 98
- Deployment Integration 101
- Appendix B 103
- IWSVA Performance Tuning 104
- Tuning and Troubleshooting 105
- Troubleshooting 108
- General Feature Problems 109
- Appendix C 111
- IWSVA Installation Overview 112
- Best Practice Suggestions 114
- Appendix D 119
- Product Maintenance 120
- Contacting Technical Support 122
- TrendLabs 123
- Knowledge Base 123
- Known Issues 124
- Security Information Center 125
- To open Security Information: 126
- Appendix E 127
- Introduction 128
- E-1 129
- E-2 130
- To create the virtual machine 130
- 8. Click Next 131
- E-4 132
- 11. Click Next 133
- 13. Click Next 134
- 15. Click Next 135
- 17. Click Next 136
- E-9 137
- E-10 138
- E-11 139
- E-12 140
- Completing the Installation 142
- Appendix F 143
- IWSVA Support for Hyper-V 144
- F-1 145
- F-2 146
- F-3 146
- F-4 147
- Importing the IWSVA Image 149
- F-7 150
- Assigning Resources to IWSVA 151
- F-9 152
- F-10 153
- The Processor area appears 154
- The Memory area appears 155
- 12. Click Add 156
- The Hard Drive area appears 157
- 14. Click New 157
- F-15 158
- F-16 159
- 19. Click Next 160
- 22. Click Next 160
- F-18 161
- F-19 162
- F-20 164
- F-21 165
- F-23 167
- F-24 168
- F-25 169
- F-26 170
- X-Infection-Found 175
- X-Virus-ID 175
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